Shipping & Returns
Order Processing: We ship most orders within one business day of placement.
Shipping & Delivery
Australia: Nu Bella Pty Ltd uses Registered Post and Express Post to deliver all Australian orders.
International Locations: Nu Bella Pty Ltd can ship internationally to most destinations using standard international post, however, may use other delivery services at our digression.
Payment, Pricing & Promotions
GST: In compliance Australian law, all prices are inclusive of GST.
Payment Options: We accept Visa, MasterCard and AmEx online. Please make sure that billing information you use at checkout is the same as the address where your credit card statements are sent. This is a security precaution to reduce fraudulent activities.
Returns & Replacements
Money Back Guarantee: We are so convinced that you will love Nu Bella Pty Ltd products we offer a 90 Day Money Back Guarantee on ManukaGOLD™ and a 30 Day Money Back Guarantee on all other items... Try them and see! If they do not perform according to your expectations, we will refund your money within this given time frame (Just return the unused portion ((be sure to include your name and order number)) and we will issue your refund. Note: We do not refund shipping costs).
- You are responsible for creating the return label. Ensure that it reads:
Returns - Nu Bella Pty Ltd
PO Box 844
Coomera QLD 4209, Australia
- You can return the products to us via any delivery service, however, as it’s a Private Office Box we recommend Australia Post.
- We will resolve any customer related issues within 4 business days. You will be reimbursed on items returned for credit in no less than 6 business days (after we have received your retuned items/goods).
- Once a return has been approved we will refund you via the same method that you used to pay for your order. For example, if you used a credit card, the refund will be returned to that credit card. If you used a PayPal account to pay for your order we will credit your refund to the same PayPal account. It generally takes 3 business days for your credit card or PayPal account to be credited after we transfer the funds.
- We do not enforce restocking or processing fees, however, we do not refund the freight component when refunding an order.