Shipping & Returns

Ordering

Order Tracking: As soon as you have placed your order you will receive a confirmation email (be sure to check your spam folder if you cannot see it). If you would like more information about expected delivery times please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Order Processing: We ship most orders within one business day of placement.

Shipping & Delivery

Australia: Nu Bella Pty Ltd uses Registered Post and Express Post to deliver all Australian orders.

International Locations: Nu Bella Pty Ltd can ship internationally to most destinations using standard international post, however, may use other delivery services at our digression.

Damaged Products: If your order arrives damaged, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will arrange a replacement.

Payment, Pricing & Promotions

GST: In compliance Australian law, all prices are inclusive of GST.

Payment Options: We accept Visa, MasterCard and AmEx online. Please make sure that billing information you use at checkout is the same as the address where your credit card statements are sent. This is a security precaution to reduce fraudulent activities.

Item Availability: Nu Bella Pty Ltd does not accept any back orders. If you have any further questions on out of stock items, please contact Nu Bella Pty Ltd at This email address is being protected from spambots. You need JavaScript enabled to view it.

Returns & Replacements

Money Back Guarantee: We are so convinced that you will love Nu Bella Pty Ltd products we offer a 90 Day Money Back Guarantee on ManukaGOLD™ and a 30 Day Money Back Guarentee on all other items... Try them and see! If they do not perform according to your expectations, we will refund your money within this given time frame (Just return the unused portion ((be sure to include your name and order number)) and we will issue your refund. Note: We do not refund shipping costs).

Returns Procedure

  1. Email This email address is being protected from spambots. You need JavaScript enabled to view it. of your intention to return a product or products for a refund. You may also call 1300 665 443 to complete this step.
  2. You are responsible for creating the return label. Ensure that it reads:
    Returns - Nu Bella Pty Ltd
    PO Box 403
    Coomera QLD 4209, Australia

  3. You can return the products to us via any delivery service, however, as it’s a Private Office Box we recommend Australia Post.
  4. We will resolve any customer related issues within 4 business days. You will be reimbursed on items returned for credit in no less than 6 business days (after we have received your retuned items/goods).
  5. Once a return has been approved we will refund you via the same method that you used to pay for your order. For example, if you used a credit card, the refund will be returned to that credit card. If you used a PayPal account to pay for your order we will credit your refund to the same PayPal account. It generally takes 3 business days for your credit card or PayPal account to be credited after we transfer the funds.
  6. We do not enforce restocking or processing fees, however, we do not refund the freight component when refunding an order.
  7. Unsubscribe Process

    If you have subscribed to our email list and wish to be removed, just simply click the unsubscribe link at the bottom of the email you have received. If you need assistance please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Subscribe to our newsletter



Copyright © 2014 - 2017 Nu Bella Pty Ltd
ACN: 602 666 295 ABN: 65 901 160 741
Address: PO Box 403 Coomera
Queensland 4209